CHRISTMAS & NEW YEARS Information
SHOP AT OUR WAREHOUSE STORE
Location Details
Unit 4, 19 McCauley St, Matraville NSW 2036
The Alaskan Crab Co. warehouse is in a Business Park - located on the left when you drive in, by the large turning circle.
Please ensure to use parking bays. If full, please park safely around the area in front of our warehouse (always obey parking signs).
Do not park in other warehouse bays. Use street parking if neccessary.
Long lines are sometimes a reality of Christmas Shopping. Please be patient, kind and respectful.
Christmas & New Year - Opening Hours
Christmas:
* Friday, 18th December | 10AM-4PM
* Wednesday 23d December | 10AM-3PM
* Thursday, 24th December | 10AM-3PM
CLOSED: Friday, 25th December 2026 - Thursday 7th January 2025
New Year Re-opening:
* Friday, 4th January | 10AM-4PM
Long lines are a reality of the Festive Shopping Season. Please be patient, kind and respectful.
Pick-up Orders
CHRISTMAS:
Final orders for pick-up must be placed by:
Monday, 21st December | 11:59PM
Any orders processed after the cut-off are not guaranteed to be ready for the selected pick-up date.
Pick-up Days:
* Wednesday, 23rd December | 12PM-3PM
* Thursday, 24th December | 12PM-3PM
NEW YEARS EVE:
We are closed over the Christmas & New Year period. Any orders for New Years, should be placed for pick-up/delivery in line with Christmas cut-offs.
Long lines are a reality of the Festive Shopping Season. Please be patient, kind and respectful. However, if you are picking-up, please make yourself known to staff. Don't stand in the line! ☺️❤️🦀
SYDNEY METRO COURIER DELIVERIES
Order Cut-Off Date
CHRISTMAS & NEW YEARS:
Final orders for Sydney Metro deliveries must be placed by:
Sunday, 20th December | 11:59PM
Any orders processed after the cut-off are not guaranteed to be dispatched for the selected delivery date. If the date you select is full, we will move you to the next available date.
Christmas - Delivery Dates
Courier deliveries occur between 6AM-8PM during the busy festive season.
SYDNEY METRO Delivery Dates:
* Friday, 18th December 2026
* Saturday, 19th December 2026
* Sunday, 20th December 2026
* Wednesday, 23rd December 2026
* Thursday, 24th December 2026
Orders are dispatched with a third-party specialised temperature-controlled courier.
All products in your order are split into two boxes: Frozen & Chilled. The courier will store these boxes as required and reunite them for delivery.
Notifications are sent to your email and/or mobile by 8PM the night before your delivery day (with a real time ETA tracking link).
Please ensure someone is home to accept delivery of the order. Orders are perishable and Authority to Leave (ATL) is done at your own risk*.
Orders are not packed in esky's, as the courier is temperature-controlled. If you require an esky and ice, please purchase before check-out. Keep in mind that if you are purchasing both Frozen and Chilled items, you will need to purchase 2 eskies.
*If the courier is asked to leave the parcel, we accept no responsibility for lost, stolen or damaged goods.
Our dedicated couriers endeavour to do everything within their capabilities to meet delivery windows throughout Christmas & New Years.
If you can foresee that you will not be home during the delivery window, please:
- Purchase an esky(s) with ice AND type ‘ATL’ in the Customer Notes
- Leave an esky at the front door AND provide detailed information on this in Customer Notes
- Provide detailed delivery notes
- Provide information on access to secured buildings via some means (i.e. entry code) in Customer Notes
New Years - Delivery Dates
Courier deliveries occur between 6AM-8PM during the busy festive season.
SYDNEY METRO Delivery Dates:
* Wednesday, 30th December 2026
*Thursday, 31st December 2026
This year, we are closed over the Christmas & New Year period. Therefore, all orders will be dispatched prior to Christmas and delivered with our courier over the dates above. Please keep this in mind when purchasing short-useby date products.
Orders are dispatched with a third-party specialised temperature-controlled courier.
All products in your order are split into two boxes: Frozen & Chilled. The courier will store these boxes as required and reunite them for delivery.
Notifications are sent to your email and/or mobile by 8PM the night before your delivery day (with a real time ETA tracking link).
Please ensure someone is home to accept delivery of the order. Orders are perishable and Authority to Leave (ATL) is done at your own risk*.
Orders are not packed in esky's, as the courier is temperature-controlled. If you require an esky and ice, please purchase before check-out. Keep in mind that if you are purchasing both Frozen and Chilled items, you will need to purchase 2 eskies.
*If the courier is asked to leave the parcel, we accept no responsibility for lost, stolen or damaged goods.
Our dedicated couriers endeavour to do everything within their capabilities to meet delivery windows throughout Christmas & New Years.
If you can foresee that you will not be home during the delivery window, please:
- Purchase an esky with ice AND type ‘ATL’ in the Customer Notes
- Leave an esky at the front door AND provide detailed information on this in Customer Notes
- Provide detailed delivery notes
- Provide information on access to secured buildings via some means (i.e. entry code) in Customer Notes
BLUE MOUNTAINS, WOLLONGONG, CENTRAL COAST, NEWCASTLE COURIER DELIVERIES
Order Cut-Off Date
Final orders for ALL Wider NSW deliveries must be placed by:
Thursday, 17th December | 11:59PM
Any orders processed after the cut-off are not guaranteed to be dispatched for the selected delivery date.
Christmas & New Year - Delivery Dates
Courier deliveries occur between 6AM-8PM during the busy festive season.
There will only be deliveries on the following dates for 2026. Please order in advance for New Years.
CENTRAL COAST & NEWCASTLE Delivery Date:
* Tuesday, 22nd December 2026
* Thursday, 24th December 2026
WOLLONGONG Delivery Date:
* Sunday, 20th December 2026
* Wednesday, 23rd December 2026
BLUE MOUNTAINS Delivery Date:
* Wednesday, 23rd December 2026
Orders are dispatched with a third-party specialised temperature-controlled courier.
All products in your order are split into two boxes: Frozen & Chilled. The courier will store these boxes as required and reunite them for delivery.
Notifications are sent to your email and/or mobile by 8PM the night before your delivery day (with a real time ETA tracking link).
Please ensure someone is home to accept delivery of the order. Orders are perishable and Authority to Leave (ATL) is done at your own risk*.
Orders are not packed in esky's, as the courier is temperature-controlled. If you require an esky and ice, please purchase before check-out. Keep in mind that if you are purchasing both Frozen and Chilled items, you will need to purchase 2 eskies.
*If the courier is asked to leave the parcel, we accept no responsibility for lost, stolen or damaged goods.
Our dedicated couriers endeavour to do everything within their capabilities to meet delivery windows throughout Christmas & New Years.
If you can foresee that you will not be home during the delivery window, please:
- Purchase an esky with ice AND type ‘ATL’ in the Customer Notes
- Leave an esky at the front door AND provide detailed information on this in Customer Notes
- Provide detailed delivery notes
- Provide information on access to secured buildings via some means (i.e. entry code) in Customer Notes
WIDER NSW, ACT, VIC & QLD
REFRIGERATED COURIER DELIVERIES
Refrigerated (NO FROZEN PRODUCTS) Courier Information
We encourage all customers to reach out to us via email (sales@alaskancrabco.com.au) or text 0432 576 180 if you have any questions at all regarding this delivery method.
Any orders placed using the Refrigerated Courier that contain frozen items will be automatically refunded, minus an admin fee, UNLESS you provide authority to proceed in your customer notes. Please specify the following:
"I accept the risk that my items will thaw and be near or at the products' useby date upon delivery via the refrigerated shipping method".
The only products able to be sent safely with this method are:
* Alaskan Crab Dip
* Wild Salmon Caviar Jars
Order Cut-Off Date
Final orders for ALL Wider NSW, VIC & QLD deliveries using the Refrigerated (NO FROZEN PRODUCTS) service, must be placed by:
Friday, 11th December | 12:00PM (midday)
Any orders processed after the cut-off are not guaranteed to be dispatched for the selected delivery date.
The only products able to be sent with this method are:
* Alaskan Crab Dip
* Wild Salmon Caviar Jars
Christmas & New Year - Delivery Dates
Courier deliveries occur between 6AM-8PM during the busy festive season.
There will only be deliveries on the following dates for 2026.. Please order in advance for New Years.
NSW, ACT, VIC & QLD Delivery Dates:
* Friday, 18th December 2026
Orders are dispatched with a third-party specialised refrigerated courier. All products in your order will only be stored under refrigeration. Orders are dispatched on Tuesday's and travel for 4 days under refrigeration, until delivered on Friday. Delays can also occur, which we do not have any control over.
NOTE: Any orders placed using the Refrigerated Courier that contain frozen items will be automatically refunded, minus an admin fee, unless you provide authority to proceed in your customer notes. Please specify the following:
"I accept the risk that my items will thaw and be near or at the products' useby date upon delivery via the refrigerated shipping method".
Notifications are sent to your email and/or mobile by 6AM on the day of delivery (with a real time ETA tracking link).
Please ensure someone is home to accept delivery of the order. Orders are perishable and Authority to Leave (ATL) is done at your own risk*.
Orders are not packed in esky's, as the courier is temperature-controlled. If you require an esky and ice, please purchase before check-out.
*If the courier is asked to leave the parcel, we accept no responsibility for lost, stolen or damaged goods.
Our dedicated couriers endeavour to do everything within their capabilities to meet delivery windows throughout Christmas & New Years.
If you can foresee that you will not be home during the delivery window, please:
- Purchase an esky with ice AND type ‘ATL’ in the Customer Notes
- Leave an esky at the front door AND provide detailed information on this in Customer Notes
- Provide detailed delivery notes
- Provide information on access to secured buildings via some means (i.e. entry code) in Customer Notes
INTERSTATE AIR FREIGHT DELIVERIES
Order Cut-Off Date
Final orders for all Airfreight Interstate deliveries must be placed by:
Sunday, 20th December | 11:59PM
Any orders/quotes processed after the cut-off are not guaranteed to be dispatched before the New Year.
Air Freight - Major Domestic Airports
Major Domestic Airports are serviced by Virgin Cargo Flights.
Delivery Dates:
* Thursday, 17th December 2026
* Friday, 18th December 2026
* Monday, 21st December 2026
* Tuesday, 22nd December 2026
* Wednesday 23rd December 2026
Please list your preferred shipment date in the customer notes.
Virgin Cargo Locations can be found here: https://www.virginaustralia.com/au/en/travel-info/flying-with-us/cargo/cargo-network/
- Full detailed pick-up instructions will be provided at least one day prior to shipment.
- Orders usually arrive to the destination in the early afternoon (each destination differs depending on flights). Once arrived, there is refrigerated storage for your goods until you pick-up. We encourage you to pick-up as quick as possible to avoid thawing.
NOTES ON AIR FREIGHTING: Orders are dispatched with a third-party airline carrier under refrigeration. Unfortunately, once we deliver the goods to the airline, we have no control over the handling of goods or flight cancellations/delays. Delays/cancellations of flights are a risk of air freighting perishable goods, this is done at your own risk (unless at a direct fault of the Carrier, which we will pursue). While most parcels travel to their destinations on time, there can be cases of emergency goods needing to take precedent on a flight and goods are bumped to the next available flight. This can result in partially defrosted goods on arrival.
Air Freight - Regional Airports
Regional Domestic Airports are serviced by Qantas Freight.
Delivery Dates:
* Thursday, 17th December 2026
* Monday, 21st December 2026
* Tuesday, 22nd December 2026
Please list your preferred shipment date in the customer notes.
Qantas Freight destinations can be found here: https://freight.qantas.com/au-en/freight-terminals/australia.html#regional-domestic-terminals.html
- Full detailed pick-up instructions will be provided at least one day prior to shipment.
- Orders usually arrive to the destination in the early afternoon (each destination differs depending on flights). Once arrived, there is refrigerated storage for your goods until you pick-up. We encourage you to pick-up as quick as possible to avoid thawing.
NOTES ON AIR FREIGHTING: Orders are dispatched with a third-party airline carrier under refrigeration. Unfortunately, once we deliver the goods to the airline, we have no control over the handling of goods or flight cancellations/delays. Delays/cancellations of flights are a risk of air freighting perishable goods, this is done at your own risk (unless at a direct fault of the Carrier, which we will pursue). While most parcels travel to their destinations on time, there can be cases of emergency goods needing to take precedent on a flight and goods are bumped to the next available flight. This can result in partially defrosted goods on arrival.
OTHER QUERIES
Selecting The Right Shipping Method
We encourage all customers to reach out to us via email (sales@alaskancrabco.com.au) or text 0432 576 180 BEFORE placing orders if you have any questions at all regarding this delivery methods.
Shipping Method Details
More detailed information on specific shipping methods can be found here: SHIPPING & DELIVERY
