CHRISTMAS & NEW YEARS Information
SHOP AT OUR WAREHOUSE STORE
Location Details
Unit 4, 19 McCauley St, Matraville NSW 2036
The Alaskan Crab Co. warehouse is in a Business Park - located on the left when you drive in, by the large turning circle.
Please ensure to use parking bays. If full, please park safely around the area in front of our warehouse (always obey parking signs).
Do not park in other warehouse bays. Use street parking if neccessary.
Long lines are sometimes a reality of Christmas Shopping. Please be patient, kind and respectful.
Christmas & New Year - Opening Hours
Christmas:
* Friday 20th December | 10AM-4PM
* Monday 23rd December | 10AM-3PM
* TUESDAY 24th December | 10AM-3PM
CLOSED: 25th December 2024 - 2nd January 2025
New Year:
* Friday 3rd January | 10AM-4PM
Long lines are sometimes a reality of Festive Season Shopping. Please be patient, kind and respectful.
Pick-up Orders
Final orders for pick-up must be placed by:
Wednesday, 18th December - 10AM.
Any orders processed after the cut-off are not guaranteed to be ready for the selected pick-up date.
Pick-up Days:
- Monday 23rd December | 10AM-3PM
- Tuesday 24th December | 10AM-3PM
Our store will be closed from 25th December - 2nd January. We will not be facilitating pick-up orders during this time. Please order in advance or select a delivery option.
Please text: 0432 576 180 on arrival and wait by the Pick-up table outside.
Long lines are sometimes a reality of Christmas Shopping. Please be patient, we will bring your order out as soon as possible.
SYDNEY METRO COURIER DELIVERIES
Order Cut-Off Date
Final orders for ALL Sydney Metro deliveries must be placed by:
Tuesday, 17th December - 11:59PM
Any orders processed after the cut-off are not guaranteed to be dispatched for the selected delivery date.
Christmas - Delivery Dates
Courier deliveries occur between 6AM-8PM during the busy festive season.
SYDNEY METRO Delivery Dates:
* Friday 20th December 2024
* Monday 23rd December 2024
* Tuesday 24th December 2024
Orders are dispatched with a third-party specialised temperature-controlled courier.
All products in your order are split into Frozen & Chilled when packed. The courier will store these boxes as required and reunite them for delivery.
Notifications are sent to your email and/or mobile by 6AM on the day of delivery (with a real time ETA tracking link).
Please ensure someone is home to accept delivery of the order. Orders are perishable and Authority to Leave (ATL) is done at your own risk*.
Orders are not packed in esky's, as the courier is temperature-controlled. If you require an esky and ice, please purchase before check-out.
*If the courier is asked to leave the parcel, we accept no responsibility for lost, stolen or damaged goods.
Our dedicated couriers endeavour to do everything within their capabilities to meet delivery windows throughout Christmas & New Years.
If you can foresee that you will not be home during the delivery window, please:
- Purchase an esky with ice AND type ‘ATL’ in the Customer Notes
- Leave an esky at the front door AND provide detailed information on this in Customer Notes
- Provide detailed delivery notes
- Provide information on access to secured buildings via some means (i.e. entry code) in Customer Notes
New Years - Delivery Dates
Courier deliveries occur between 6AM-8PM during the busy festive season.
SYDNEY METRO Delivery Dates:
* Tuesday 31st December 2024
Orders are dispatched with a third-party specialised temperature-controlled courier.
All products in your order are split into Frozen & Chilled when packed. The courier will store these boxes as required and reunite them for delivery.
Notifications are sent to your email and/or mobile by 6AM on the day of delivery (with a real time ETA tracking link).
Please ensure someone is home to accept delivery of the order. Orders are perishable and Authority to Leave (ATL) is done at your own risk*.
Orders are not packed in esky's, as the courier is temperature-controlled. If you require an esky and ice, please purchase before check-out.
*If the courier is asked to leave the parcel, we accept no responsibility for lost, stolen or damaged goods.
Our dedicated couriers endeavour to do everything within their capabilities to meet delivery windows throughout Christmas & New Years.
If you can foresee that you will not be home during the delivery window, please:
- Purchase an esky with ice AND type ‘ATL’ in the Customer Notes
- Leave an esky at the front door AND provide detailed information on this in Customer Notes
- Provide detailed delivery notes
- Provide information on access to secured buildings via some means (i.e. entry code) in Customer Notes
BLUE MOUNTAINS, WOLLONGONG, CENTRAL COAST, NEWCASTLE & CANBERRA
COURIER DELIVERIES
Order Cut-Off Date
Final orders for ALL Wider NSW deliveries must be placed by:
Tuesday, 17th December - 11:59PM
Any orders processed after the cut-off are not guaranteed to be dispatched for the selected delivery date.
Christmas & New Year - Delivery Dates
Courier deliveries occur between 6AM-8PM during the busy festive season.
There will only be deliveries on the following dates for 2024. Please order in advance for New Years.
BLUE MOUNTAINS & CANBERRA Delivery Date:
* Sunday 22nd December 2024
WOLLONGONG Delivery Date:
* Monday 23rd December 2024
CENTRAL COAST & NEWCASTLE Delivery Date:
* Tuesday 24th December 2024
Orders are dispatched with a third-party specialised temperature-controlled courier.
All products in your order are split into Frozen & Chilled when packed. The courier will store these boxes as required and reunite them for delivery.
Notifications are sent to your email and/or mobile by 6AM on the day of delivery (with a real time ETA tracking link).
Please ensure someone is home to accept delivery of the order. Orders are perishable and Authority to Leave (ATL) is done at your own risk*.
Orders are not packed in esky's, as the courier is temperature-controlled. If you require an esky and ice, please purchase before check-out.
*If the courier is asked to leave the parcel, we accept no responsibility for lost, stolen or damaged goods.
Our dedicated couriers endeavour to do everything within their capabilities to meet delivery windows throughout Christmas & New Years.
If you can foresee that you will not be home during the delivery window, please:
- Purchase an esky with ice AND type ‘ATL’ in the Customer Notes
- Leave an esky at the front door AND provide detailed information on this in Customer Notes
- Provide detailed delivery notes
- Provide information on access to secured buildings via some means (i.e. entry code) in Customer Notes
WIDER NSW, ACT, VIC & QLD
REFRIGERATED COURIER DELIVERIES
Refrigerated (NO FROZEN PRODUCTS) Courier Information
We encourage all customers to reach out to us via email (sales@alaskancrabco.com.au) or text 0432 576 180 if you have any questions at all regarding this delivery method.
Any orders placed using the Refrigerated Courier that contain frozen items will be automatically refunded, minus an admin fee, UNLESS you provide authority to proceed in your customer notes. Please specify the following:
"I accept the risk that my items will thaw and be near or at the products' useby date upon delivery via the refrigerated shipping method".
The only products able to be sent safely with this method are:
* Alaskan Crab Dip
* Wild Salmon Caviar Jars
Order Cut-Off Date
Final orders for ALL Wider NSW, VIC & QLD deliveries using the Refrigerated (NO FROZEN PRODUCTS) service, must be placed by:
Wednesday, 11th December | 10:00AM
Any orders processed after the cut-off are not guaranteed to be dispatched for the selected delivery date.
The only products able to be sent with this method are:
* Alaskan Crab Dip
* Wild Salmon Caviar Jars
Christmas & New Year - Delivery Dates
Courier deliveries occur between 6AM-8PM during the busy festive season.
There will only be deliveries on the following dates for 2024. Please order in advance for New Years.
NSW, ACT, VIC & QLD Delivery Dates:
* Friday 20th December 2024
Orders are dispatched with a third-party specialised refrigerated courier. All products in your order will only be stored under refrigeration. Orders are dispatched on Tuesday's and travel for 4 days under refrigeration, until delivered on Friday. Delays can also occur, which we do not have any control over.
NOTE: Any orders placed using the Refrigerated Courier that contain frozen items will be automatically refunded, minus an admin fee, unless you provide authority to proceed in your customer notes. Please specify the following:
"I accept the risk that my items will thaw and be near or at the products' useby date upon delivery via the refrigerated shipping method".
Notifications are sent to your email and/or mobile by 6AM on the day of delivery (with a real time ETA tracking link).
Please ensure someone is home to accept delivery of the order. Orders are perishable and Authority to Leave (ATL) is done at your own risk*.
Orders are not packed in esky's, as the courier is temperature-controlled. If you require an esky and ice, please purchase before check-out.
*If the courier is asked to leave the parcel, we accept no responsibility for lost, stolen or damaged goods.
Our dedicated couriers endeavour to do everything within their capabilities to meet delivery windows throughout Christmas & New Years.
If you can foresee that you will not be home during the delivery window, please:
- Purchase an esky with ice AND type ‘ATL’ in the Customer Notes
- Leave an esky at the front door AND provide detailed information on this in Customer Notes
- Provide detailed delivery notes
- Provide information on access to secured buildings via some means (i.e. entry code) in Customer Notes
INTERSTATE AIR FREIGHT DELIVERIES
Order Cut-Off Date
Final orders for all Airfreight Interstate deliveries must be placed by:
Sunday, 15th December - 11:59PM
Any orders/quotes processed after the cut-off are not guaranteed to be dispatched before the New Year.
Air Freight - Major Domestic Airports
Major Domestic Airports are serviced by Virgin Cargo Flights.
Delivery Dates:
* Thursday 19th December 2024
* Friday 20th December 2024
* Monday 30th December 2024
Please list your preferred shipment date in the customer notes.
- Full detailed pick-up instructions will be provided at least one day prior to shipment.
- Orders usually arrive to the destination in the early afternoon (each destination differs depending on flights). Once arrived, there is refrigerated storage for your goods until you pick-up. We encourage you to pick-up as quick as possible to avoid thawing.
NOTES ON AIR FREIGHTING: Orders are dispatched with a third-party airline carrier under refrigeration. Unfortunately, once we deliver the goods to the airline, we have no control over the handling of goods or flight cancellations/delays. Delays/cancellations of flights are a risk of air freighting perishable goods, this is done at your own risk (unless at a direct fault of the Carrier, which we will pursue). While most parcels travel to their destinations on time, there can be cases of emergency goods needing to take precedent on a flight and goods are bumped to the next available flight. This can result in partially defrosted goods on arrival.
Air Freight - Regional Airports
Regional Domestic Airports are serviced by Qantas Freight.
Delivery Dates:
* Thursday 19th December 2024
* Friday 20th December 2024
* Monday 30th December 2024
Please list your preferred shipment date in the customer notes.
- Full detailed pick-up instructions will be provided at least one day prior to shipment.
- Orders usually arrive to the destination in the early afternoon (each destination differs depending on flights). Once arrived, there is refrigerated storage for your goods until you pick-up. We encourage you to pick-up as quick as possible to avoid thawing.
NOTES ON AIR FREIGHTING: Orders are dispatched with a third-party airline carrier under refrigeration. Unfortunately, once we deliver the goods to the airline, we have no control over the handling of goods or flight cancellations/delays. Delays/cancellations of flights are a risk of air freighting perishable goods, this is done at your own risk (unless at a direct fault of the Carrier, which we will pursue). While most parcels travel to their destinations on time, there can be cases of emergency goods needing to take precedent on a flight and goods are bumped to the next available flight. This can result in partially defrosted goods on arrival.
OTHER QUERIES
Selecting The Right Shipping Method
We encourage all customers to reach out to us via email (sales@alaskancrabco.com.au) or text 0432 576 180 BEFORE placing orders if you have any questions at all regarding this delivery methods.
Shipping Method Details
More detailed information on specific shipping methods can be found here: SHIPPING & DELIVERY
